General Terms and Conditions

General Terms and Conditions of Sale – M cube Sagl

1. Scope of Application

These general terms and conditions govern all contractual relationships between M cube Sagl (hereinafter “M cube”) and the client, unless otherwise agreed in writing. Signing an offer, quote, or contract implies full acceptance of these terms and conditions.

2. Offers and Quotes

Offers are valid for a limited period of time, as indicated in the document. In the absence of specific indications, the validity period is 30 days. Offers are based on the information provided by the client at the time of the request. Any changes in scope may result in price adjustments.

3. Scope of Services

M cube provides consulting, production, and management services in marketing, communication, digital, and content. Only the services explicitly indicated in the offer are included. Anything not explicitly stated is to be considered excluded.

4. Prices and Payment Terms

All prices are expressed in CHF, excluding VAT unless otherwise stated.

Unless otherwise agreed:

• Payment due within 10 days of the invoice date
• For projects exceeding CHF 2,000:
• 50% deposit
• Balance due upon delivery

For recurring services (retainers), payment is monthly in advance.

5. Late Payments

In the event of late payment:

• M cube reserves the right to immediately suspend services
• A late payment interest of at least 5% per annum will be applied
• Administrative and collection costs may be charged

6. Changes and Revisions

Offers include a limited number of revisions, unless otherwise specified. Additional requests, out-of-scope changes, or changes in project direction will be invoiced separately.

7. Client Obligations

The client agrees to:

• provide materials, content, and information required within the agreed timeframe
• guarantee access to spaces, platforms, or tools necessary
• respect the agreed feedback timelines

Any delays attributable to the client may result in postponements or additional costs.

8. Liability

M cube undertakes to provide its services with professional diligence. It does not guarantee specific results (e.g. marketing performance, sales, traffic) unless explicitly stated, as these depend on external factors beyond control. M cube’s liability is limited to the amount of the contract.

9. Intellectual Property

All materials produced remain the property of M cube until full payment of invoices.

Upon full payment:

• the client obtains the right to use the materials
• M cube retains the right to use them for portfolio and communication purposes

Source files, editable projects, and original assets are not included unless otherwise agreed.

10. Digital Services and Continuity

M cube is not responsible for:

• malfunctions of third-party platforms (Google, Meta, hosting, etc.)
• algorithm changes
• external service interruptions

11. Technical Services and Installations

For services involving installations (e.g. timelapses, equipment):

• the client guarantees safe conditions and access
• M cube is not responsible for damage caused by third parties, weather events, or misuse
• any extraordinary intervention will be invoiced separately

12. Termination of Contract

In the event of cancellation:

• the deposit is non-refundable
• work already carried out will be invoiced

For recurring services:

• termination requires 30 days’ notice

13. Force Majeure

M cube is not responsible for delays or inability to perform due to events beyond its control (e.g. natural events, strikes, technical disruptions).

14. Governing Law and Jurisdiction

This contract is governed by Swiss law.

Competent jurisdiction: Lugano (TI), Switzerland